CUSTOMER ACCOUNT COORDINATOR

We are seeking a Customer Account Coordinator for our location at Longbridge Lane, Derby to support and drive our customer performance and delivery.

ABOUT THE JOB

The Customer Account Coordinator is responsible for the management of customer performance reports and KPIs, liaising internally and externally to ensure customer service standards are maintained.

This is a great opportunity for someone who is looking to develop within a growing and evolving organisation. You will work in a team environment, whilst also working cross functionally to drive customer service and performance.

THE ROLE

The Customer Account Coordinator is responsible for:

The order book management of designated customers; ensuring customer orders are processed accurately and timely

Maintaining and running critical shortage reports to identify potential issues within the supply chain to prevent build shortages and delivery failures

Maintaining departmental KPIs to enable the performance of the department and highlight any potential trends

Attending site meeting to obtain customer data on outputs to ensure stock availability levels are sufficient

Actioning ad-hoc stock requests and creating urgent demands to ensure customers are not impacted and delivery timescales are met

ABOUT YOU

Previous experience of working within a customer facing role

Knowledge of using ERP / MRP systems

Some experience of interpreting and managing data and excellent attention to detail

Intermediate knowledge of Excel; pivot tables, vLookups and charts

Excellent relationship building skills both internally and externally

Good verbal and written communication skills

So, if you feel you have all of this, and even more, apply now. In return we will offer you an exciting package that includes a great salary, benefits and more. But most importantly we will offer you the chance to become part of our Incora Story.

ABOUT US

Incora™ is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission-critical. With a strong foundation in the aerospace and defence markets, we also utilise our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.

We pride ourselves on offering: Industry-leading capabilities Innovative solutions Greater customer value Trusted supplier relationships Business growth and operational efficiency Our people make us unique, and we offer an Outstanding Colleague Experience.

We live by our values: Courage, Collaboration and Commitment and are proud to add real value to our customers’ businesses. Our people-centric philosophy is underpinned with strong engagement, consistent communication, and opportunities for personal development, enabling our colleagues to grow and make a difference in our company.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation, or age.