Vacancy Details

Customer Quality Lead 2nd Shift

'Twilight Shift' - working hours: 2pm - 10pm

We are looking for a Customer Quality Lead for our site in Derby.
Key Responsibilities

As a Customer Quality Lead you will be the primary technical point of contact with designated customers, providing accurate review of performance and quick response to any customer enquiries. Additionally you will seek to improve performance to designated customers by robust containment / problem resolution and by leading customer focused improvement projects. Duties include:

• To build effective working relationship with designated customers, to understand specific customer needs and expectations, and translate into robust processes or customer focused improvement projects to improve working relationship.
• Be the point of technical expertise through knowledge of customer product specifications, requirements and drawing interpretation, to ensure there is focus on resolving issues in a timely manner.
• To contain, investigate and implement corrective actions for customer complaints on all improvement activity, to meet customer expectations.
• Lead customer focused improvement projects to deliver improved performance to
customers and to Incora.


• HND/HNC or (NVQ 3 with relevant experience) in mechanical or manufacturing engineering
• Sigma or Lean accreditation
• Significant experience in problem resolution/root cause analysis
• Some experience of working within an automotive or aerospace industry
• Some experience leading continuous improvement activities
• Strong influencing and relationship building skills
• Good verbal and written communication skills


Incora™ is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission-critical. With a strong foundation in the aerospace and defence markets, we also utilise our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.

We pride ourselves on offering: Industry-leading capabilities Innovative solutions Greater customer value Trusted supplier relationships Business growth and operational efficiency Our people make us unique, and we offer an Outstanding Colleague Experience.

We live by our values: Courage, Collaboration and Commitment and are proud to add real value to our customers’ businesses. Our people-centric philosophy is underpinned with strong engagement, consistent communication, and opportunities for personal development, enabling our colleagues to grow and make a difference in our company.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation, or age.
Vacancy Details
Longbridge Lane, Derby, GBR
Closing Date
28 Feb 2023 (26 Days)

Incora invites applications from individuals or agencies on the Incora approved suppliers list.